Privacy policy

EscapeStays at https://stay.luxurylodgingpm.com is the direct booking site for vacation rental homes managed by Luxury Lodging Host LLC and its affiliated owners and managers ("we", "us"). This policy covers this site, its booking and payment flow, and the tools we provide to AI assistants. It does not cover the separate marketing sites at luxurylodgingpm.com and luxurylodginghost.com, which have their own policy.

Questions or requests about your information: reservations@luxurylodgingstr.com.

To create, confirm and support a reservation, prevent fraud, and evidence a booking if a payment is disputed, we collect:

First-time guests complete a quick ID and selfie check through Stripe Identity within 24 hours of booking, or within 2 hours if arriving within 2 days. If it is not completed, the booking is cancelled with a full refund. If you cannot or would prefer not to complete it, contact us before the deadline.

We use Stripe to verify your identity. Stripe collects name, email, phone number, address, facial images, identity document images, and ID numbers as well as advanced fraud signals and information about the devices that connect to its services. Stripe shares this information with us and also uses this information to operate and improve the services it provides, including for fraud detection. You may also choose to allow Stripe to use your data to improve Stripe's biometric verification technology. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.

We keep only the reference to the check, its result (verified, not completed, or the error code Stripe gave when it could not verify you, such as a face that did not match the ID) and the times involved, with your reservation records. We do not keep your document number, your name or date of birth from the ID, or any images of your ID or face; Stripe holds those.

Stripe retains a copy of all the data provided as part of a verification. To have us delete our record of your check, write to reservations@luxurylodgingstr.com: we will redact the verification session at Stripe, and then remove our reference to it. You can delete your information from Stripe's servers, or revoke your consent to Stripe using it to improve its technology, by contacting Stripe support at https://support.stripe.com.

If you submit your details to receive an offer or be contacted, we collect your email address, and your name, phone number and destination of interest if you give them, along with the page and campaign that brought you, your IP address, browser user agent and approximate location.

If you send the insurance housing request form, we collect your role (adjuster, placement coordinator, homeowner, restoration professional or other), your name, how you want to be contacted and the email address or phone number to use, and a company if you give one. We also collect where you need to stay, your dates, how many people and pets, bedrooms, any accessibility features, a budget and notes if you give them, and the homes you chose. We keep the page and campaign tags that brought you.

Only the Luxury Lodging team sees these requests, in a staff screen behind a password. We use them to answer you. We never use them for marketing and we do not add you to any email list. We contact you only about your request, in the way you chose.

The Meta Pixel on these pages also reads the name, email address and phone number typed into the form and sends them to Meta in hashed form, as described under "How we measure our ads". Do Not Track, Global Privacy Control and the opt-out on this site stop it.

Please do not send claim numbers, policy numbers, ID or medical documents, or details of the loss, in the form or in the notes. We do not ask for them.

The homes search on those pages sends the place, dates and household you type to our server to check availability. If you search near an address or ZIP code, that text is sent to a mapping service to find the point. It is sent only with your search request, never in the page address, and our site measurement does not record it.

We keep an insurance housing request until you ask us to delete it. Write to us at the address under "Your choices and rights".

We measure how the booking flow is used so we can find where it fails. A random identifier is stored in your browser, together with the source that brought you to us, such as a search engine, an AI assistant or a campaign. We record steps such as searching, viewing a property, getting a price and starting checkout.

This measurement never includes your name, email address, phone number or what you type into a search. It is switched off when your browser sends Do Not Track or Global Privacy Control, or when you opt out on this site. Measurement events are deleted after 90 days.

We advertise on Google, on Facebook and Instagram, and in ChatGPT. To see which ads bring guests and whether those guests book, this site uses the Google tag (Google Analytics and Google Ads) and the Meta (Facebook) Pixel. The Google tag receives the pages you view, without private links or what you type into a search, the home you look at, the start of checkout, and a completed booking with its total. The Meta Pixel receives the same steps and a sign-up for one of our offers. It sees the full address of each page you view, which can include the dates, guests and search you entered, but never a private link from one of our emails or the Stripe payment reference that opens your booking. Like any website request, both also receive your device's IP address and browser details, and Google and Meta set their own cookies on this site.

When you arrive from one of our ads, we keep that ad's click identifier in your browser for 30 days and store it with a booking you make. For a booking that came from a ChatGPT ad, our server sends OpenAI the booking, its total and that identifier. We never send Google or OpenAI your name, email address, phone number, address or payment details.

When you fill in a form on this site, such as a booking, offer or insurance housing request form, the Meta Pixel also reads the name, email address, phone number and location you enter and sends them to Meta in hashed form, so Meta can match your visit to a Meta account.

The same Do Not Track, Global Privacy Control and opt-out settings switch all of this off, the Google tag and the Meta Pixel alike. Google, Meta and OpenAI handle this information under their own privacy policies.

We provide a Model Context Protocol server so AI assistants such as ChatGPT and Claude can search our homes, check availability and get a price on your behalf. An assistant sends us the details of the search, such as a place, dates, number of guests and features you want. We return public information about our homes and live prices. The server does not receive, and cannot take, your name, contact details or payment, and it cannot book for you: you complete any booking on this site.

We record which assistant made a request and which tool it used, so we can tell whether the service works. We do not receive the rest of your conversation with the assistant; that is governed by the assistant provider's own privacy policy. Booking links an assistant gives you are tagged with the assistant's name so that, if you book, we can see which assistant referred you.

This site also has a chat assistant. Messages you send it are passed to an AI model provider, through OpenRouter, to generate replies. We do not store chat transcripts. Please do not share payment details or other sensitive information in the chat.

We send booking confirmations and messages about your stay by email, delivered through Resend. We send marketing email only where you have agreed to receive it, and every marketing email lets you unsubscribe.

For each marketing email we record whether it was delivered, opened and clicked, so we can tell which messages are useful and stop sending ones that are not.

If you start a booking and do not finish it, we may send one reminder about that stay, with an unsubscribe link.

We share information only as needed to provide the service and to measure our advertising. We do not sell personal information. Some US state laws treat sending site activity to advertising platforms as sharing for advertising; Global Privacy Control and the opt-out on this site stop it.

We keep reservation, payment, agreement and ID check records for as long as needed to provide the stay, meet accounting, tax and legal obligations, and respond to payment disputes and chargebacks, which can arise months after a stay. Measurement events are deleted after 90 days. Offer and marketing records, including email opens and clicks, are kept until you ask us to delete them. Unsubscribing stops future marketing email but does not delete these records; write to us if you want them deleted.

You can ask us to tell you what information we hold about you, correct it, or delete it, by writing to reservations@luxurylodgingstr.com. We may need to keep some records despite a deletion request, for example where the law requires it or a payment dispute is open. You can opt out of site measurement, which also switches off the advertising tags, at any time, and unsubscribe from marketing email using the link in any message. Depending on where you live, you may have further rights under local law, and you may complain to your local data protection authority.

This site is not directed at children under 13, and we do not knowingly collect their personal information. Bookings must be made by an adult.

When our handling of information changes, we update this page and the date below.